Return & Refund Policy
Return & Refund Policy – Love & Bump
At Love & Bump, we are committed to customer satisfaction and high-quality products. If you’re not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
-
Return Window: Returns are accepted within 30 days of the delivery date.
-
Item Condition: Items must be unused, unwashed, and in original condition with all tags attached.
-
Return Shipping Costs: The customer is responsible for return shipping fees, unless the item received is defective or incorrect.
-
No Restocking Fees: We do not charge restocking fees.
2. How to Initiate a Return
To start a return, please follow these steps:
-
Contact Us: Email support@loveandbump.com with your order number and reason for return. We will provide you with a return form and return address.
-
Package Your Item(s): Repack the item(s) securely, preferably in the original packaging.
-
Ship the Return: Use a trackable shipping method and retain the tracking number until the return is confirmed.
3. Refund Information
-
Refund Method: Refunds are issued to the original payment method or as store credit, based on your preference.
-
Processing Time: Refunds are processed within 14 business days after we receive and inspect your returned item(s).
-
Original Shipping Fees: These are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund within 30 days and place a new order for the desired item.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 7 days of delivery:
-
Send an email to support@loveandbump.com.
-
Include your order number and clear photos of the item(s).
-
We will resolve the issue promptly and cover any associated return shipping costs if applicable.
6. Important Notes
-
Returns sent without prior authorization may not be accepted or processed.
-
Always use a trackable shipping method to avoid loss during transit.
-
We reserve the right to refuse returns that do not meet the above conditions.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Contact Information
Store Name: Love & Bump
Business address: Scheepsbouwersweg 1H, 1121PC Landsmeer, The Netherlands
Company Name: Maximum Lifestyle
Registration Number: 77711084 / NL861104122B01
Phone number: +31649349872
E-mail: support@my-babybump.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT+0:00) Greenwich Mean Time (United Kingdom)
We will reply to your messages within 24 hours on business days.